Terms and Conditions

1. Presentation and definitions

This website is owned, maintained and operated by Ultra Sports Comercio Digital LTDA , with address at Rua Santana de Ipanema, 597 – Sala 10, Cumbica, in Guarulhos – SP, registered with the CNPJ/MF under number 26.760.956/0001-85 , with State Registration No. 132.838.701.111 . This document lists the terms and conditions that must be observed by Ultra Sports Comercio Digital LTDA and by Users and Customers (as defined below) when using the Website, its tools and its functionalities.

Ultra Sports Comercio Digital LTDA grants access and use of the Website to any User. The User declares that they have read and accepted these Terms and Conditions of Use and Policies before using the Website, which shall prevail over any other provision to the contrary. If the User does not accept these Terms and Conditions of Use, they will not be permitted access to restricted areas of the Website. Furthermore, if the User accepts these Terms and Conditions of Use, they may not claim ignorance of any of the provisions contained herein or claim anything to which they are not entitled.

For the purposes of these Terms and Conditions of Use, as well as the Policies, the terms below will have the following meanings:

SAC: Customer Service provided by Ultra Sports Comercio Digital LTDA , through various communication channels, indicated in the Policies of this website and also on product packaging, social networks and other advertising materials linked to the company;
Users: all those who visit/access the Site;
Customers: Users who have completed the registration and have an Access Account;
Purchase: Transaction through which a Customer acquires a product offered for sale on the Website, upon payment of the value of the product;
Access Account: Credential defined by the username (login) and password of a registered visitor (Customer), personal and non-transferable, which allows access to the restricted area and exclusive features on the Site, such as access and modification of personal data, registration and cancellation of participation in courses, creation, editing and removal of wish lists, among others;
Ultra Sports Comercio Digital LTDA: legal entity identified above;
Brand: any distinctive signs owned by and/or licensed to Ultra Sports Comercio Digital LTDA , which are used to identify the Website and its content;
Policies: the policies that complement and integrate these Terms and Conditions of Use are the Exchange and Return Policy, Payment Policy, Product Delivery Policy and the Privacy and Security Policy, all available on the Website;
Intellectual Property of Ultra Sports Comercio Digital LTDA: all intellectual property assets owned by Ultra Sports Comercio Digital LTDA or any company belonging to its economic group, or even third parties, whose use is licensed and/or authorized to the company, including but not limited to trademarks, patents, inventions or utility models, industrial designs, know-how, trade secrets, illustrations, photographs and/or content of any screen of the Website or any intellectual works or other content that are inserted in any intellectual work or any asset protected by intellectual property rights.

2. Rules for using the Site

The User undertakes to use the Website in compliance with and observing these Terms and Conditions of Use, as well as current legislation, customs, and public order, under penalty of incurring the applicable penalties, including cancellation of their order and Access Account. Therefore, the User expressly agrees that they may not:

(i) harm the rights of third parties, regardless of their nature, at any time, including during the use of the Site;
(ii) perform acts that limit or prevent access and use of the Site, under appropriate conditions, by other Users;
(iii) illegally access the Site or third-party computer systems related to the Site or Ultra Sports Comercio Digital LTDA by any means or form;
(iv) disseminate programs or computer viruses that may cause damage of any nature;
(v) use unauthorized mechanisms to obtain information, content and services;
(vi) perform any act that may cause harm or damage to Ultra Sports Comercio Digital LTDA or other Users;
(vii) access programming areas, databases or confidential information on the Site;
(viii) reverse engineer, compile, decompile, reproduce, distribute or dispose of the Site or tools in an unauthorized manner;
(ix) violate any rights of the company or third parties;
(x) use the company's domain for improper practices, spam, or creation of fraudulent links;
(xi) use bots or other automations for mass collection of data from the Site;
(xii) disseminate offensive, discriminatory or illegal messages.

The User agrees to indemnify and hold Ultra Sports Comercio Digital LTDA harmless from any claim or liability resulting from violations by the User or by persons using their Access Account. The company may restrict or block access to the Website without prior notice in the event of inappropriate conduct.

3. Customer Registration

To access all the Website's features and make Purchases, the User must create an Access Account with their personal data, which will be stored and used in accordance with the Privacy and Security Policy. Creating an Account implies the Customer's express consent for the collection and use of their data by Ultra Sports Comercio Digital LTDA and/or authorized third parties for the execution of purchase-related processes, such as payment, delivery, and service.

Only one Access Account is permitted per Customer. The company may suspend or cancel duplicate accounts or accounts with false information. The Customer is responsible for ensuring the accuracy of the information provided and for its constant updating. It is also their responsibility to safeguard and maintain the confidentiality of their login and password.

Minors under 13 years of age may not use the Website. Minors between 13 and 18 years of age may only use it if supervised by a parent or legal guardian. By creating an account on behalf of a minor, the guardian assumes full responsibility for all actions and purchases made.

4. Personal data, privacy and security

Ultra Sports Comercio Digital LTDA has a specific policy that regulates the collection, storage, and use of personal data, as well as its security: the Privacy and Security Policy , available on the Website. This policy is an integral part of these Terms and should be read before making any purchase. By making a purchase, the Customer fully agrees to the terms of this policy.
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5. Product offering

Information: Ultra Sports Comercio Digital LTDA will provide a descriptive page for each product on the Website, which will contain information regarding its characteristics, composition, potential risks it may pose to health and safety, expiration date, origin, availability in stock, payment terms, and total cash price. The User is hereby warned that the products sold on the Website have only a 90-day legal warranty, except for those where the description contains information to the contrary.

Territory: The Website uses manual (using information provided by the User) and automatic (using cookies) geolocation tools that determine the content displayed to each user. However, due to limitations in these tools, the User may access content (including product offerings) targeted to a geographic area other than their own. In any case, the product offering will always be limited to the territory where Ultra Sports Comercio Digital LTDA offers delivery, as per item 3 of the Product Delivery Policy, and is not valid for locations outside this territory. Ultra Sports Comercio Digital LTDA may, at its sole discretion, change this territory, including or excluding locations. If in doubt, the User may consult the Product Delivery Policy or contact Customer Service.

6. Inventory

Ultra Sports Comercio Digital LTDA has a large number of items listed on its Website. For reasons beyond the company's control, some items may be temporarily unavailable due to specific circumstances, seasonality, or supply chain issues. Ultra Sports Comercio Digital LTDA is committed to making every effort to maintain the availability of as many items as possible.

We also note that the Website and the physical stores that resell Ultra Sports Comercio Digital LTDA products have separate inventories, meaning that an item unavailable on the Website may be available at a physical store, and vice versa. If a product is purchased that is unavailable due to a Website update error, Ultra Sports Comercio Digital LTDA will contact the Customer to resolve the issue immediately, either by refunding the amount paid, selecting an equivalent product, or waiting for the product to become available.

7. Promotions

Implementation: Ultra Sports Comercio Digital LTDA may, at any time, for purely commercial reasons and at its sole discretion, create and maintain promotional campaigns, offering certain products at prices lower than those usually charged or with the incidence of discounts.

Conditions: Promotions are not cumulative and may be limited:
(i) a certain quantity of products on promotion;
(ii) a certain period of time;
(iii) acceptance of special conditions, such as the impossibility of exchanging the product.

The terms and conditions of the promotions will be clearly disclosed in all promotional media, and Ultra Sports Comercio Digital LTDA recommends that Users read them carefully. If you have any questions, you can contact Customer Service.

Promotions will be valid exclusively for purchases made through the Website, that is, they will not be applied in physical stores that resell Ultra Sports Comercio Digital LTDA products.

Territory: Promotions for Purchases on the Website will be restricted to the territory in which Ultra Sports Comercio Digital LTDA provides delivery, in accordance with item 3 of the Product Delivery Policy, and will not be valid for locations not included in this territory.

Exchanges: In cases of exchanges (when authorized by the promotion conditions) or returns of products purchased on the Site for promotional values or conditions, the purchase value will be considered as the one actually paid by the Customer, with the amount originally charged for the product in question being discarded for this purpose.

8. Payments

Ultra Sports Comercio Digital LTDA has a specific policy to regulate payment methods for Purchases: Payment Policy. This specific policy is an integral part of these Terms and Conditions of Use. It is essential that Users read the terms of the Payment Policy before making any purchase on the Website, as, upon making a purchase, they expressly agree to its provisions.

9. Price

The Website presents prices valid only for purchases completed online, with delivery to the territory in which Ultra Sports Comercio Digital LTDA offers delivery, under item 3 of the Product Delivery Policy, and is not valid for locations not included in this territory.

These prices already include all applicable taxes, excluding only shipping costs, which will be included and calculated at the time of purchase completion.

Ultra Sports Comercio Digital LTDA operates in several countries and across multiple platforms, both physical and virtual, and its products are resold by numerous other online and physical stores. Therefore, product price differences may exist between different physical and virtual stores, territories, and platforms where the company operates, due to specific local, tax, and logistics factors. This difference cannot be used against Ultra Sports Comercio Digital LTDA to force one platform to reduce its price to match another.

Ultra Sports Comercio Digital LTDA reserves the right to review, improve, modify and/or update the prices charged by the Website, meeting criteria of need, convenience or market fluctuations, without the need for prior communication to the User/Customer.

All prices and conditions displayed on the Website are valid only for purchases made on the Website itself and are not applicable to:
(i) any other websites;
(ii) physical stores that resell Ultra Sports Comercio Digital LTDA products;
(iii) any other operations involving the acquisition of the company’s products through mechanisms other than this Website.

Likewise, prices and conditions relating to physical stores and other virtual stores are not valid for this Website.

10. Purchase Tracking

In addition to sending emails informing you of the most important changes in the processing and delivery of a Purchase, Ultra Sports Comercio Digital LTDA provides a tool on the Website that allows Customers to track the status of their Purchase step by step (made, under analysis, in transit, canceled, delivered, etc.).

If there is any doubt regarding the situation presented by the tool, the Customer may contact Ultra Sports Comercio Digital LTDA through the SAC service channels.

11. Delivery

Ultra Sports Comercio Digital LTDA has a specific Policy to regulate the delivery procedures for products purchased by Customers on the Website: Product Delivery Policy. This specific policy is an inseparable part of these Terms and Conditions of Use. It is essential that Users read the terms of the Product Delivery Policy before making any purchase on the Website, as, upon making a purchase, they expressly agree to its provisions.

12. Repentance, exchanges and returns

Ultra Sports Comercio Digital LTDA has a specific policy governing the exchange and return of products purchased by Customers on the Website: the Exchange and Return Policy. This policy also includes provisions regarding the Right of Withdrawal. This specific policy is an integral part of these Terms and Conditions of Use. It is essential that Users read the terms of the Exchange and Return Policy before making any purchase on the Website, as, upon making a purchase, they expressly agree to its provisions.

13. Warranties

Despite Ultra Sports Comercio Digital LTDA 's best efforts to provide accurate, up-to-date, correct, and complete information, the Website may contain technical errors, inconsistencies, or typographical errors. The Website, its content, features, and tools are provided by Ultra Sports Comercio Digital LTDA as is, without any express or implied warranty regarding the following:
(i) meeting, through the Website or its content, the expectations of Users;
(ii) continued access to the Site or its content;
(iii) suitability of the quality of the Site or its content for a particular purpose; and
(iv) the correction of defects, errors or failures in the Site or its content.

Ultra Sports Comercio Digital LTDA reserves the right to unilaterally modify, at any time and without prior notice, the Website as well as the configuration, presentation, design, content, functionalities, tools or any other element of the Website, including its cancellation.

14. Delimitation of Responsibilities

Ultra Sports Comercio Digital LTDA makes every effort to inform, serve, and protect Users. Users are solely responsible for using the Website, its tools, and features. Under no circumstances will Ultra Sports Comercio Digital LTDA or its directors, representatives, agents, employees, partners, or service providers be liable for any consequential, indirect, punitive, or expiatory damages, lost profits, or other monetary losses related to any claim, lawsuit, or other proceeding taken in connection with the use of the Website, its content, features, and/or tools.

In particular, Ultra Sports Comercio Digital LTDA is excluded from liability under the following circumstances, among others:
(i) damages and losses that the User may experience due to the unavailability or partial functioning of the Website and/or all or some of its services, information, content, functionality and/or tools, as well as due to the incorrectness or inaccuracy of any of these elements;
(ii) damages and losses that the User may experience on websites accessible through links included on the Website;
(iii) price differences between the items available on the Website and those offered for sale on other websites of Ultra Sports Comercio Digital LTDA , of any company in the economic group of Ultra Sports Comercio Digital LTDA or in physical stores that resell Ultra Sports Comercio Digital LTDA products throughout the national territory;
(iv) damages and losses that the User may experience as a result of using the Site in non-compliance with these Terms and Conditions of Use or the Policies;
(v) damages and losses that the User may experience as a result of using the Site in violation of the law, customs or public order;
(vi) damages and losses that the User may experience as a result of failures on the Website, including those resulting from failures in the system, server or network connection, or even malicious interactions such as viruses, software that may damage the equipment or access information on the User's equipment;
(vii) damages and losses that the User may experience as a result of distortions that the images of the products may present, highlighting the merely illustrative nature of such images; among others.

Ultra Sports Comercio Digital LTDA 's liability for defects in products offered for sale on the Website is detailed and regulated in the Exchange and Return Policy, which the Customer must read.

15. Links to other websites

The Website may contain links to third-party websites, which are included solely for the User's convenience. The inclusion of such links does not imply any connection, monitoring, or responsibility by Ultra Sports Comercio Digital LTDA regarding the websites, their content, or their owners. Access to websites linked to such links is not governed by these Terms and Conditions of Use and is not protected by the Policies. Ultra Sports Comercio Digital LTDA recommends that the User consult the terms and conditions of use established by each website linked to the links inserted on the Website. Ultra Sports Comercio Digital LTDA shall not be liable, directly or indirectly, for any damages or losses caused by or related to the use of any information, content, goods, or services made available on the Website or on any third-party website accessed through the links provided on the Website.

16. Internet applications or computer viruses

Due to technical difficulties, Internet applications, or transmission problems, inaccurate or incomplete copies of the information contained on the Website may occur. Computer viruses or other harmful programs may also be inadvertently downloaded from the Website. Ultra Sports Comercio Digital LTDA shall not be liable for any application, computer virus, or other harmful or invasive files or programs that may harm or affect the use of Users' computers or other property due to accessing, using, or browsing the Website, or downloading any material contained therein. Installation of appropriate antivirus or protection applications is recommended.

17. Intellectual Property Rights

Trademarks: The User is not authorized to use, in any form or under any pretext, the Trademarks, their partial or complete reproductions, or their imitations, regardless of the intended use. The User undertakes not to contest the validity of any Trademark or any other distinctive sign filed or registered by Ultra Sports Comercio Digital LTDA or any companies linked to it, in any form, in Brazil or abroad. The User undertakes to refrain from using the Trademarks or their variations (including misspellings or phonetic variations) as a domain name or part of a domain name, or in any company name of any type or nature, by any means or form, including through the creation of domain names or email addresses. All other trademarks, product names, or company names appearing on the website are the exclusive property of their respective owners.

Content ownership: All content on the Site - including the domain name www.deuter.com.br , programs, databases, files, texts, photos, layouts, headers and other elements - was created, developed or assigned to Ultra Sports Comercio Digital LTDA , is owned by the company or licensed to it and is protected by Brazilian laws and international treaties that address intellectual property rights.

Prohibited Use: By accessing the Website, the User attests to respecting the existence and extent of Ultra Sports Comercio Digital LTDA 's Intellectual Property rights, as well as all third-party rights used, in any capacity, on the Website or that may be made available on the Website. Access to the Website and its regular use by the User does not grant the User any right or prerogative over any Intellectual Property, Trademark, or other content included therein. The use, exploitation, imitation, or reproduction, in whole or in part, of any content without the prior written authorization of Ultra Sports Comercio Digital LTDA is prohibited. The creation of any derivative works of any of the company's Intellectual Property is also prohibited without its prior written authorization. The User is expressly prohibited from reproducing, distributing, modifying, displaying, and creating derivative works or any other form of use of any Intellectual Property or other content on this Website and the materials posted on or through the Website. Users who violate the prohibitions contained in intellectual property legislation and these Terms and Conditions of Use will be held civilly and criminally liable for any violations committed. Ultra Sports Comercio Digital LTDA does not grant any authorization related to the content of the Website for any purpose. The User assumes full responsibility for the improper use of any Intellectual Property or Trademarks of the company or third parties listed on the Website, both civilly and criminally. The photos and images used on the Website may not reflect their original size or the current state of the scene reproduced, and are for illustrative purposes only.

Content sent by the Customer: When sending any content to the Website, the Customer retains ownership of their rights over said content (texts, videos, images, audio, among others), granting Ultra Sports Comercio Digital LTDA a free, irrevocable, worldwide and non-exclusive license for reproduction, modification, translation and display, by any means or form, including on the Website, further declaring that the Customer is the holder of all rights related to said content.

18. Communications and Customer Service

Ultra Sports Comercio Digital LTDA provides a Customer Service Center to receive all communications from Users. Customer Service operates through the communication channels listed below:
(a) By telephone (11) 2085-4622, Monday to Friday from 8:00 am to 5:00 pm;
(b) By electronic correspondence addressed to the email sac@deuter.com.br ;
(c) By physical correspondence addressed to Ultra Sports Comercio Digital LTDA , with address at Rua Santana de Ipanema, 597 – Room 10, Cumbica, in Guarulhos – SP;
(d) By filling out a form on the website “ www.deuter.com.br” .

Whenever the User contacts any of the customer service mechanisms, they must provide their telephone number and email address so that assistance can be initiated. In all cases, the User will receive, within 5 (five) days, through the same communication channel, confirmation of receipt of their request, which will be processed and responded to as soon as possible.

Additionally, Ultra Sports Comercio Digital LTDA requires the User to be aware of the other policies on this website: Exchange and Return Policy, Payment Policy, Security and Privacy Policy, and, finally, the Terms and Conditions of Use of this Website. All of these documents can be consulted online.

All communications that Ultra Sports Comercio Digital LTDA wishes to make to the User must be made via the email address registered or used by the User in the previous contact with the company or the email address linked to the Customer Access Account. Exceptionally, Ultra Sports Comercio Digital LTDA may communicate with the User via other means of communication, such as cell phone, SMS, MMS, or physical mail.

19. Duration

These Terms and Conditions of Use and Policies are valid for an indefinite period and will remain in effect while the Website is active. The applicable wording is that of the update immediately prior to access or purchase. Likewise, access to and use of the Website and its resources are, in principle, valid for an indefinite period, at the sole discretion of Ultra Sports Comercio Digital LTDA . However, Ultra Sports Comercio Digital LTDA reserves the right to suspend and/or cancel, unilaterally and at any time, access to the Website or any of its parts or resources, without prior notice.

20. Updates to these Terms and Conditions

Ultra Sports Comercio Digital LTDA may unilaterally review, improve, modify, and/or update, at any time, any clause or provision contained in these Terms and Conditions of Use or Policies. The updated version will apply to the use of the Website and to Purchases made after its publication by Ultra Sports Comercio Digital LTDA . Continued access to or use of this Website after any modifications are published will confirm Users' acceptance of the new Terms and Conditions of Use or Policies. If a Customer does not agree with a specific change to the Policies or Terms and Conditions of Use, they may terminate their relationship with Ultra Sports Comercio Digital LTDA by requesting Account deletion on the Website or by contacting Ultra Sports Comercio Digital LTDA 's Customer Service Department. This termination will not, however, exempt the Customer from complying with all obligations assumed under the previous versions of the Policies and Terms and Conditions of Use.

21. Public Registry

These Terms and Conditions of Use, as well as all Policies, are registered with the Registry of Titles and Documents of the District of Guarulhos - SP. Any updates to these Terms and Conditions of Use, as well as any Policies, will be immediately registered with the same registry.

22. Language

All legal documentation on the Website, including these Terms and Conditions of Use, has been prepared in Portuguese. Ultra Sports Comercio Digital LTDA may, at its sole discretion, make translations of such documents available on the Website solely for the User's convenience. The Portuguese version of these Terms and Conditions of Use and Policies is the only version authorized by Ultra Sports Comercio Digital LTDA . In the event of any contradiction or discrepancy between the Portuguese version and any translation into any other language, the Portuguese version shall prevail.

23. Miscellaneous

Official time: For Purchases made through the Website, Brasilia time should be considered official, including during daylight saving time periods.

Partial Enforceability: If Ultra Sports Comercio Digital LTDA is unable to enforce or comply with any clause or condition contained in these Terms and Conditions of Use or the Policies, this will not constitute a waiver, tolerance, or novation of that clause or condition of these Terms and Conditions or any Policy. If any clause or condition contained in these Terms and Conditions of Use or the Policies is declared unenforceable, in whole or in part, such unenforceability will not affect the remaining clauses of the Terms and Conditions of Use and the Policies. In this case, Ultra Sports Comercio Digital LTDA will make the necessary adaptations so that they reflect, as closely as possible, the terms of the provision declared unenforceable.

Product Characteristics and Health Risks: Ultra Sports Comercio Digital LTDA includes information on each product's product offering page regarding its characteristics and the risks they may pose to consumer health and safety. Before purchasing a product, customers should carefully read the product's usage and handling instructions, as well as the age rating. If you have any questions, please contact Ultra Sports Comercio Digital LTDA 's Customer Service.

Warranty: All products sold on the Website only have a legal warranty of 90 (ninety) days, except those where the product description states otherwise.

Act of God and force majeure: Neither Party shall be liable to the other for any failure to comply with or untimely performance of an obligation set forth in the Policies or these Terms and Conditions of Use caused by acts of God or force majeure events, while their consequences persist.

Principle of respect for Customers and Users: Ultra Sports Comercio Digital LTDA has as a principle of its operations in physical and virtual environments respect for the User, always acting in accordance with the provisions of the Consumer Protection and Defense Code (Federal Law No. 8078/90), the Internet Civil Framework (Federal Law No. 12965/14) and other rules regarding the sale of products in an electronic environment.

24. Applicable Law and Jurisdiction

The Site is controlled, operated and administered by Ultra Sports Comercio Digital LTDA , with address at Rua Santana de Ipanema, 597 – Sala 10, Cumbica, in Guarulhos – SP, registered with the CNPJ/MF under number 26.760.956/0001-85 , with State Registration No. 132.838.701.111 , Brazil, and can be accessed by any device connected to the Internet, regardless of its geographic location.

In view of the differences that may exist between local and national legislation, by accessing the Website, the User agrees that the legislation applicable for the purposes of these Terms and Conditions of Use will be that in force in the Federative Republic of Brazil.

Ultra Sports Comercio Digital LTDA and the User agree that the Central Court of the District of Guarulhos, SP, Brazil, will be the only competent court to resolve any issue or controversy arising from or resulting from the use of the Site, expressly waiving any other, however privileged it may be, or may become.

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